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Frequently Asked Questions

  • 1. What are your business hours?
    We answer the phones Monday through Friday from 9 am to 5 pm.
  • 2. Do you offer service guarantees or warranties on your work?
    Yes! We have our Capital Guarantee policy. Please contact the office within 3 days of the work being completed and we will do our best to rectify the situation at no additional cost to you. Phone: (780) 850-4357 Email: info@iusecapital.com
  • 3. Who Should I Contact if I have a Question, Concern or Comment?
    If you have any questions, comments or concerns, please contact the office during regular business hours by calling (780) 850-4357, or by emailing our office at info@iusecapital.com
  • 4. What areas do you serve?
    We service Edmonton and surrounding areas (including St. Albert, Sherwood Park, Beaumont, Spruce Grove and Stony Plain). ***For snow removal, we only serve clients that reside within Edmonton city limits.
  • 5. Do you offer senior discounts or special pricing for ongoing contracts?
    We provide a 10% discount on window cleaning or gutter cleaning quotes for seniors aged 65 and above. Alternatively, if you commit to a 3-year contract for annual window and gutter cleaning, you can enjoy a 10% discount on the quoted price. Please note that these offers cannot be combined.
  • 1. How much does window cleaning cost?
    The cost varies based on factors such as the number of windows, whether you require cleaning for both interior and exterior surfaces, and the inclusion of additional features like sunrooms, decks, skylights, and more. For a precise and detailed estimate, please reach out to our office or complete the "Get your Free Quote" section on our website. This will provide you with an accurate breakdown of the quoted amount and the scope of work to be undertaken. Phone: (780) 850-4357 Email: info@iusecapital.com
  • 2. Do you charge by the window?
    The expense may fluctuate based on the unique requirements and extent of work for each property. For a precise and detailed estimate, please reach out to our office or complete the "Get your Free Quote" section on our website. This will provide you with an accurate breakdown of the quoted amount and the scope of work to be undertaken. Phone: (780) 850-4365 Email: info@iusecapital.com
  • 3. Is screen cleaning included in my quote?
    Screens are NOT included in your quote. This is an additional charge that needs to be requested and placed into your quote. Contact the office or fill out the "Get your Free Quote" section on the website to get an accurate and detailed breakdown of your quoted amount and the work to be completed. Phone: (780) 850-4357 Email: info@iusecapital.com
  • 4. What if I notice streaks on my windows?
    We make every effort to leave your windows streak-free and gleaming. Should you be dissatisfied with the service, kindly reach out to our office within three business days. We are committed to addressing any concerns promptly and will strive to resolve the situation at no extra cost to you. Phone: (780) 850-4357 Email: info@iusecapital.com
  • 5. How often should I have my windows cleaned?
    The frequency of window cleaning depends on factors like location, weather, and personal preference. In general, twice a year for residential windows and more often for commercial or high-traffic areas is recommended.
  • 6. Why is window cleaning important?
    Window cleaning is essential for maintaining the appearance of your home or building, improving natural light, and preventing long-term damage caused by dirt and grime.
  • 7. Does the quote include cleaning the sills and tracks?
    Our quote DOES INCLUDE the cleaning of window sills. It does NOT INCLUDE window tracks. If you would like window tracks included in your quote, please specify this upon booking and it can be provided at an additional cost. Phone: (780) 850-4357 Email: info@iusecapital.com
  • 8. Can window cleaning improve energy efficiency in my home?
    Clean windows can allow more natural light into your home, reducing the need for artificial lighting, and can also help with heat transfer, potentially improving energy efficiency.
  • 9. Are your window cleaning products safe for my family, the environment and my property?
    Our products are environmentally safe and pose no harm to your family or property.
  • 10. Do you offer interior and exterior window cleaning services?
    We provide both interior and exterior window cleaning services. When making a booking, kindly specify your expectations so that they can be incorporated into your quote.
  • 11. What should I do to prepare for a window cleaning appointment?
    To ready yourself for a window cleaning appointment, please refer to the details outlined in the Jobber reminder email. This email will provide a few tasks that you can help with before our crews arrive.
  • 12. Is it safe to clean high or hard-to-reach windows?
    The approach varies; we utilize ladders, deionized poles, or, if accessible, employ a rope and harness when there is roof access. Each situation is distinctive, and our crews, equipped with extensive training, will effectively address hard-to-reach windows. Safety of our crews is always a top priority.
  • 13. How do I schedule a window cleaning appointment with your company?
    You can make a window cleaning appointment through 3 methods: via Phone: (780) 850-4357 via Email: info@iusecapital.com via website: "Get a Free Quote" Feature
  • 11. Do you provide liability insurance and worker's compensation for your window cleaning crew?
    We maintain full insurance coverage, including liability and worker's compensation for our dedicated window cleaning crew, ensuring your peace of mind. Safety of our crews is always a top priority.
  • 1. Why is gutter repair necessary?
    Gutter repair is essential to maintain the proper functioning of your gutter system. It prevents water damage to your home by directing rainwater away from the foundation and roof.
  • 2. How often should I inspect my gutters for repair needs?
    It's recommended to inspect your gutters at least twice a year, preferably in the spring and fall. However, you should also check them after heavy storms or if you notice any issues.
  • 3. What are common signs that my gutters need repair?
    Signs of gutter problems include sagging, leaking, overflowing during rain, peeling paint or rust on gutters, and water stains on the walls or ceiling.
  • 4. What are the most common types of gutter repairs?
    Common repairs include resealing leaky joints, reattaching loose gutters or downspouts, replacing damaged sections, and fixing clogs and blockages.
  • 5. How much does gutter repair cost?
    The cost varies depending on the extent of the damage and the materials used. Simple repairs may cost a few hundred dollars, while extensive repairs or replacements can run into thousands.
  • 6. Are there different types of gutter materials, and do they affect repair costs?
    Yes, there are different gutter materials, including aluminum, steel, vinyl, and copper. Repair costs can vary based on the material and its availability.
  • 7. Do gutter repairs prevent basement flooding?
    Properly functioning gutters can help prevent basement flooding by directing water away from the foundation. Repairing damaged gutters can help maintain this crucial function.
  • 8. How long does a typical gutter repair take?
    The time needed for a repair depends on the nature of the problem. Simple fixes may take a few hours, while more extensive repairs could take a day or more.
  • 9. Is gutter repair covered by homeowners insurance?
    It depends on your insurance policy and the cause of the damage. Some policies may cover repairs resulting from specific types of damage, like storms or accidents.
  • 10. Can gutter repairs be done in the winter?
    Gutter repairs are generally best done in fair weather conditions, as it is unsafe to work on frozen or slippery surfaces.
  • 11. How can I prevent the need for frequent gutter repairs?
    Regular gutter maintenance, including cleaning and inspection, can help prevent the need for frequent repairs. Installing gutter guards can also help reduce debris buildup. Remember that it's essential to address gutter issues promptly to prevent further damage to your home.
  • 1. Why is professional gutter cleaning important for my property?
    Professional gutter cleaning is crucial to prevent water damage, maintain the integrity of your property, and ensure proper water drainage.
  • 2. How often should I schedule gutter cleaning for my property?
    Gutter cleaning frequency depends on factors like tree cover and climate. In general, semi-annual cleaning (spring and fall) is recommended for most properties.
  • 3. What should I do to prepare for a gutter cleaning appointment?
    You can do the following: - Clear the work area of obstacles and debris - Secure pets - Ensuring easy access for the cleaning crew - Communicate any specific concerns you have about the gutters
  • 4. Do you clean the downspouts as part of your service?
    Yes, downspouts are included in every quote.
  • 5. Can gutter cleaning help prevent basement flooding and roof damage?
    Gutter cleaning is essential in preventing basement flooding and roof damage by ensuring proper water drainage away from the home. Clogged gutters can lead to water overflow around the foundation and roof, making regular maintenance crucial for protecting against potential water-related issues.
  • 6. How can I contact your company to schedule gutter cleaning services or request more information?
    via phone: (780) 850-4357 via email: info@iusecapital.com via website: click on "Get your Free Quote"
  • 1. Why is professional snow removal important for my property?
    Professional snow removal is crucial for maintaining safety, accessibility, and minimizing liability. It ensures that your property remains functional and safe during winter weather.
  • 2. When is the best time to sign up for snow removal services?
    September offers the most cost-effective opportunity to enroll in snow removal services.
  • 3. What types of properties do you offer snow removal services for?
    We offer snow removal services for a wide range of properties, including residential homes, commercial buildings, industrial sites, and municipal areas.
  • 4. Do you provide both snow plowing and snow shoveling services?
    Yes, we offer comprehensive snow removal services, including snow plowing, shoveling, salting, and de-icing to meet your specific needs. Please specify which services you require when requesting your quote.
  • 5. Are your snow removal services available 24/7 during winter storms?
    Absolutely, our snow removal services are available 24/7, ensuring you have swift and efficient assistance during winter storms and emergencies. The only exception is Christmas Eve, Christmas Day, New Years Eve and New Years day.
  • 6. What equipment and materials do you use for snow removal?
    We use a fleet of well-maintained snowplows, dump trucks, loaders, sweepers, walk behind sweepers, snow blowers, backpack blowers, shovels, ice chippers and environmentally friendly de-icing materials to provide efficient snow removal.
  • 7. Do you offer snow removal contracts or one-time services?
    We offer both seasonal contracts and one-time snow removal services, allowing you to choose the most suitable option for your property. We do offer one time snow removal services, but we will come out within 72 hours of booking. It does include ice removal. We charge on an hourly basis. Contact us for pricing details.
  • 8. How can I contact your company to schedule snow removal services or request more information?
    You can contact our company for scheduling or inquiries by calling (780) 850-4357, sending an email to info@iusecapital.com, or filling out our website's contact form located under the "contact us" tab.
  • 9. Can you remove snow from rooftops and prevent ice dam formation?
    Yes, we offer rooftop snow removal and ice dam prevention services to protect your property from the potential damage caused by snow and ice accumulation.
  • 10. Is your snow removal service environmentally friendly and compliant with local regulations?
    Our snow removal service is eco-friendly, and we adhere to all local regulations for proper snow disposal and de-icing methods.
  • 11. What areas do you serve, and can I get a free estimate for snow removal services?
    We serve Edmonton only. Our service area DOES NOT include surrounding areas (i.e., St. Albert, Sherwood Park, Stony Plain, Beaumont, Spruce Grove). You can easily request a free estimate by contacting us via: Phone: (780) 850-4357 Email: info@iusecapital.com Website: click on the "Get a Free Quote" Button
  • 12. Can snow removal help prevent slip-and-fall accidents on my property?
    Yes, professional snow removal significantly reduces the risk of slip-and-fall accidents by keeping pathways clear, making your property safer for occupants and visitors.
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