Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of the services provided by Capital Windows & Snow (“we”, “us”, or “our”). By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
1. Services Offered
We provide a range of residential and commercial property maintenance services, including:
• Window washing
• Pressure washing
• Gutter cleaning and repair
• Snow removal (plowing, shoveling, and ice control)
All services are subject to availability and weather conditions. We reserve the right to refuse service for reasons such as unsafe conditions or incomplete information.
2. Service Requests and Bookings
All service requests should be made via our website, phone, or email. A confirmation will be provided once your booking is accepted. Requests made outside our business hours will be processed the following business day.
Pricing
Prices are determined based on the scope of work and may vary based on property size, location, and specific service requirements. Any quotes provided are valid for 30 days from issuance unless otherwise specified.
Payment Terms
Payment for all services is due immediately upon service completion unless prior arrangements have been made. We accept major credit cards, debit cards, and electronic transfers. Any unpaid balances may be subject to late fees or collection efforts.
3. Cancellation and Rescheduling Policy
You may cancel or reschedule a service appointment up to 24 hours in advance at no charge. Cancellations made less than 24 hours before the scheduled service time may incur a cancellation fee of up to 50% of the service price.
We reserve the right to cancel or reschedule services due to inclement weather, safety concerns, or other unforeseen circumstances. In such cases, we will make reasonable efforts to notify you as early as possible.
4. Snow Removal Policy
Our snow removal services will commence once snowfall exceeds 2 cm or more, depending on your contract terms. Snow removal is performed as efficiently as possible, but specific times may vary based on weather conditions and the volume of work.
Ice Control
Ice control measures, including salting or sanding, will be applied when necessary. However, we do not guarantee complete ice elimination. Customers are advised to monitor their property and request additional services if needed.
5. Client Responsibilities
Clients must ensure their property is prepared for our services. This includes:
• Removing vehicles or obstructions that may interfere with service delivery.
• Informing us of any potential hazards or concerns before we arrive (e.g., hidden objects under snow, fragile structures).
Clients are responsible for securing gates, pets, and any other personal property that may be affected by our services. We are not liable for damages to unsecured items left on the property during service.
6. Service Limitations
While we strive to provide exceptional service, there are limitations:
• We are not responsible for pre-existing damage to property or fixtures.
• We are not liable for indirect or consequential damages resulting from delays or interruptions in service due to circumstances beyond our control (e.g., severe weather, accidents, or technical failures).
7. Liability
Capital Windows & Snow is not liable for personal injuries or property damages arising from our services, except in cases of gross negligence or willful misconduct. By engaging our services, you agree to indemnify and hold us harmless against any third-party claims arising from the service provided.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during service requests or bookings will only be used for the purpose of fulfilling the service and for internal record-keeping. We do not share or sell your information to third parties. Please refer to our Privacy Policy for more details.
9. Job Opportunities
If you apply for a position with Capital Windows & Snow, the information you provide will be used solely for recruitment purposes. Submitting an application does not guarantee employment. All applications are evaluated based on skills, qualifications, and available roles.
10. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Capital Windows & Snow and protected by copyright and trademark laws. You may not reproduce, distribute, or modify any of our content without prior written consent.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, without regard to its conflict of law provisions. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in Alberta.
12. Amendments to the Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and continued use of our services will constitute acceptance of the updated Terms.
13. Contact Information
For any questions regarding these Terms, please contact us at:
Phone: (780) 850-4357
Email: info@iusecapital.com
Address: 10060 Jasper Avenue, Tower 1 Suite 2020, Edmonton, AB, T5J 3R8